Incident Management Analyst - Remote

Overview

An overview paragraph about the job

In Short

• Join the team at LeoVegas as an Incident Management Specialist!
• Ensure smooth operations by triaging, investigating, and resolving technical incidents.
• Drive process improvements with a keen eye for detail and strong problem-solving skills.
• Monitor, categorize, and prioritize incoming incidents via various channels.
• Analyze incidents to determine root causes and identify potential solutions.
• Coordinate with teams for prompt resolution and recovery of incidents.
• Maintain comprehensive incident records and generate reports.
• Identify opportunities for improving incident management processes.
• Provide training and support to end-users and new team members.
• Ensure compliance with organizational standards and policies.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 2+ years of experience in incident management or IT support.
• Familiarity with ITIL practices is highly desirable.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work effectively in a team-oriented environment.
• Proficiency in incident management tools and ticketing systems.
• Strong organizational skills and ability to manage multiple priorities.
• Commitment to providing high-quality service and support.
• Ability to adapt to changing priorities and remain calm under pressure.

Benefits

• Hybrid work policy.
• 4 weeks of Workation (T&C apply).
• Well-being allowance to support your active lifestyle.
• Private health insurance.
• Discounts across a range of retailers, gyms, bars & restaurants.
• Employee assistance program for support during challenging moments.
• Relocation package with 3 weeks of accommodation and flights for non-Malta residents.