Incident Management Analyst - Remote

Overview

As an Incident Management Analyst, you will be responsible for analyzing and expediently resolving incidents within our IT services by following the incident management processes.

In Short

• Analyze and resolve incidents within IT services.
• Follow incident management processes.
• Log and categorize incidents to conclusion.
• Aim to avoid recurring incidents.
• Improve incident management protocols and service.
• Drive critical incident service impacts to expedient resolution.
• Work closely with technical teams.
• Be part of a global team in a flexible, remote-first culture.
• Contribute to the success of global brands in emerging markets.
• Impact millions of people’s daily lives.

Requirements

• Experience in incident management.
• Strong troubleshooting skills.
• Ability to analyze and categorize incidents.
• Experience working with technical teams.
• Customer-centric approach.
• Ability to work in a remote environment.
• Strong communication skills.
• Proactive in service improvement.
• Ability to work in a dynamic culture.
• Experience in IT services is a plus.

Benefits

• Flexible, remote-first work culture.
• Travel benefits.
• Health benefits.
• Learning and development opportunities.
• Work with a diverse team from multiple nationalities.
• Impactful work in emerging markets.
• Collaborative and supportive team environment.
• Opportunities for international career development.
• Dynamic and challenging work environment.
• Be part of a company that values builders and problem solvers.