Incident Analyst – MIM - Remote

Overview

The Incident Analyst will manage the lifecycle of all Major Incidents, acting as the single point of contact during the end-to-end management of IT priority incidents.

In Short

• Manage the lifecycle of all Major Incidents.
• Act as the single point of contact during incident management.
• Lead investigation activities and meetings.
• Form collaborative action plans with roles and deadlines.
• Accountable for resolving outages.
• Maintain administration and reports.
• Support process improvements and knowledge base enhancements.
• Develop tools for effective incident management.
• Provide periodic metrics reports.

Requirements

• 3+ years experience in IT Incident Management.
• Excellent coordination skills.
• Strong verbal and written communication skills.
• Ability to prioritize workload effectively.
• Commitment to Major Incident Policy.

Benefits

• Opportunity to work in a supportive team environment.
• Chance to develop skills in incident management.
• Exposure to complex IT technical investigations.
• Work in a dynamic and fast-paced environment.