Business Analyst - ITSM / ServiceNow - Remote

Overview

The role of the Business Analyst in the Innovative Medicine R&D ITSM Tool involves translating the needs of the clinical systems, specifically those used in the setup and management of clinical trials, into user requirements. The objective is to gain an understanding of the unique requirements of provide clear criteria to the platform technical team for solution development. Solutions apply to ServiceNow ITSM Modules, ensuring that the developed solutions align seamlessly with the specific demands of pharmaceutical research and global development initiatives.

In Short

• Translate clinical systems needs into user requirements.
• Work with ServiceNow ITSM Modules.
• Ensure solutions align with pharmaceutical research demands.
• Conduct Stakeholder Analysis and Requirement Engineering.
• Model processes effectively.
• Knowledge of ITSM principles is essential.
• Demonstrated knowledge of clinical development processes.
• Strong communication skills in English.
• Proficiency in MS Office suite.
• Ability to work with minimal supervision.

Requirements

• Bachelors’ degree or equivalent education required.
• Experience in Stakeholder Analysis and Requirement Engineering.
• Experience with ServiceNow Technologies.
• Good knowledge of Quality Assurance, Quality Control, and Compliance.
• Experience in a global environment is required.
• Strong written and verbal communication skills in English.
• Able to operate with minimal supervision.
• Experience in a global R&D environment is preferred.

Benefits

• Confidentiality of your information according to EEO guidelines.