Redemption Associate (Portuguese) - Remote

Overview

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.

In Short

• Perform delinquent account collection calls on repossessed vehicles.
• Service inbound customer calls regarding Redemptions/Reinstatements.
• Maintain clear and descriptive notes.
• Set up and process one-time payments.
• Prepare delinquent accounts for post-repossession status.
• Communicate with clients by sending out notices.
• Assist Repo agents and forwarders with vehicle release.
• Enforce compliance with Collection Standard of Conduct policies.
• Perform various administrative functions.

Requirements

• Proficiency in both Portuguese and English is required.
• One plus years' experience with collections in a call center environment.
• Auto collections experience is preferred.
• Previous work in collections, preferably in the automotive industry.
• Outstanding customer, communication, and organizational skills.
• High level of integrity.
• Strong sense of teamwork yet able to work independently.

Benefits

• Opportunity to work in a diverse and inclusive environment.
• Access to innovative technologies in the financial sector.
• Supportive team culture.
• Professional development opportunities.