Escalation Resolution Associate (Portuguese Speaker) - Remote

Overview

As an Escalation Resolution Associate at Viator, you will be responsible for supporting our customers by resolving their queries through phone, chat, and email contacts, ensuring the highest delivery of customer satisfaction.

In Short

• Support customers by resolving queries through various communication channels.
• Ensure high customer satisfaction.
• Utilize software tools to navigate customer accounts.
• Work in a fast-paced environment.
• Fluency in Portuguese is required.
• Minimum six months of customer service experience needed.
• Ability to work flexible hours, including weekends and holidays.
• Good command of English is necessary.
• Typing and computer navigation skills are essential.
• Ability to cope well in high-pressure situations.

Requirements

• Fluency in Portuguese.
• Minimum broadband connection of 25MB download speed.
• Six months of experience in customer service.
• Home environment free from background noise.
• Good command of English (verbal and written).
• Typing, phone, and computer navigation skills.
• Ability to work flexible hours.

Benefits

• Competitive compensation packages.
• Remote-friendly work environment.
• Flexible schedule promoting work-life balance.
• Donation matching for charitable contributions.
• Tuition assistance for career development.
• Annual lifestyle benefit.
• Travel perks for employee development.
• Employee assistance program.
• Health benefits with competitive premiums.