Escalation Resolution Associate (Spanish) - Remote

Overview

As an Escalation Resolution Associate (Spanish) at Viator, you will be responsible for supporting our customers by resolving their queries through phone, chat, and email contacts, ensuring the highest delivery of customer satisfaction.

In Short

• Fluent in Spanish required.
• Minimum of six months of customer service experience.
• Hybrid work model with 3 days in the office.
• Ability to work any 8-hour shift, including weekends and holidays.
• Good command of English (verbal and written).
• Strong typing and computer navigation skills.
• Ability to work in a high-pressure environment.
• Excellent communication and problem-solving skills.
• Must have a quiet home environment for remote work.
• Flexibility in work hours based on scheduling needs.

Requirements

• Fluency in Spanish.
• Experience in customer service in an office/call center setting.
• Good command of English.
• Strong typing and computer skills.
• Ability to handle high-pressure situations.
• Flexibility in work hours.

Benefits

• Opportunity to work in a diverse and inclusive environment.
• Access to a variety of software tools for customer support.
• Work with a team that values unique identities and experiences.
• Potential for career growth within a leading company.