Late Stage Collections Associate (Mandarin Speaker) - Remote

Overview

We are looking for an outstanding team member to join in managing and coordinating the collection of delinquent payments for auto loan accounts.

In Short

• Perform delinquent account collection calls, emails, or text messages assigned by management
• Service inbound customer calls pertaining to collections
• Maintain clear and descriptive notes
• Set up and process one-time and recurring payments
• Prepare delinquent accounts for pre-repossession status
• Perform skip trace duties to locate customers
• Communicate with clients in a timely and orderly fashion by sending out notices
• Review accounts that have been referred for repossession and legal actions against debtors
• Assist subordinates with collection activities in difficult cases and recommend collection techniques
• Issue written and oral instructions
• Enforce compliance with Collection Standard of Conduct policies
• Perform various administrative functions

Requirements

• Proficiency in both Mandarin and English is required
• One plus years' experience with collections in a call center environment
• Skip trace experience
• Auto collections experience is preferred
• Previous work in collections, preferably in the automotive industry
• Outstanding customer, communication and organizational skill
• High level of integrity
• Strong sense of teamwork yet able to work independently

Benefits

• Innovative technologies and a diverse culture
• Opportunity for personal and professional growth
• Supportive team environment