Financial Support Agent (Part Time) - Remote

Overview

The Financial Support Agent role involves assisting customers experiencing financial difficulties, ensuring they receive tailored solutions to their needs while working in a remote environment.

In Short

• Work with customers facing financial difficulties.
• Handle queries via telephony, email, and live chat.
• Part-time weekend work schedule.
• Fully remote position with required in-office training.
• Engage in the loan application process.
• Validate applicant information for responsible lending.
• Focus on customer satisfaction and complaint resolution.
• Achieve performance targets aligned with business objectives.
• Training provided for the role.
• Potential for permanent position based on performance.

Requirements

• Strong communication skills.
• Excellent problem-solving abilities.
• Ability to work efficiently in a fast-paced environment.
• Strong computer literacy skills.
• Previous experience in customer support or related fields is a plus.

Benefits

• Competitive salary.
• Work from home flexibility.
• Annual leave equivalent to contractual hours.
• Paid training period.
• Potential for permanent employment based on performance.