Part-Time Patient Tech Support Agent - MyChart - Remote

Overview

This part-time position involves providing patient support and technical assistance for MyChart, ensuring high-quality customer service while adhering to established protocols.

In Short

• Work from home position within the United States.
• Handle inbound and outbound calls regarding patient needs.
• Schedule appointments using the Epic electronic medical record system.
• Assist patients with MyChart account setup and troubleshooting.
• Maintain compliance with HIPAA regulations.
• Provide solutions to patient inquiries and escalate complex issues.
• Promote digital patient access tools.
• Participate in ongoing training and team initiatives.
• Work collaboratively in a remote team environment.
• Must be able to train full-time initially.

Requirements

• 1+ years of experience in customer service or contact center roles.
• Strong customer service and communication skills.
• Basic computer literacy and troubleshooting abilities.
• Ability to type 50 WPM accurately.
• Familiarity with contact center software.
• Ability to multitask in a fast-paced environment.
• Comfortable working remotely.
• Team-oriented with collaborative skills.
• Flexibility and adaptability to changes.
• Bilingual or multilingual is a plus.

Benefits

• Eligible for benefits.
• Opportunity for professional development.
• Supportive team culture.
• Work-life balance with part-time hours.
• Engagement in company events (optional travel).