Patient Experience Agent (Part-Time) - Remote

Overview

First Stop Health is seeking an experienced, innovative and detail-oriented Patient Experience Agent who will provide outstanding customer support to our members.

In Short

• Part-time position with approximately 20-24 hours per week.
• Flexible availability required for day and evening shifts, including weekends.
• Responsibilities include providing customer service and completing intake processes.
• Exceptional verbal and written communication skills are necessary.
• Advanced computer skills in Microsoft Office are required.
• Bilingual (Spanish) is a plus.
• Experience in a call center or medical office preferred.
• Ability to work independently in a deadline-oriented environment.
• Some college courses completed is preferred.
• Commitment to diversity, equity, inclusion, and belonging.

Requirements

• 2+ years of experience in customer engagement.
• Exceptional communication and organizational skills.
• Ability to maintain and improve processes.
• Stay informed on industry trends and competitive landscape.

Benefits

• Comprehensive benefits package including health, dental, and vision coverage.
• Flexible paid time off, including Summer Fridays.
• Employer match 401k plan.
• Monthly phone stipend.
• FSH membership benefit for virtual care from day one.