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Customer Service Representative - Remote

Posted 1 week ago
Customer Service
Part Time
Worldwide
£10,800 - £11,200/year

Overview

The Customer Service team at Lendable is essential in assisting customers with their Loan, Card, and Motor inquiries from application to completion. This role involves resolving customer queries and ensuring satisfaction throughout their journey.

In Short

  • Work in a fully remote environment with a weekend schedule.
  • Assist customers with loan applications and inquiries.
  • Engage in a structured framework to ensure quality standards.
  • Strong focus on customer satisfaction and problem resolution.
  • Opportunity for a fixed-term contract with potential for permanence.
  • Training provided in office for the first 10 days.
  • 90 hours of annual leave included.
  • Work in small teams of exceptional people.
  • Contribute to process improvements and customer feedback.
  • Achieve performance targets for business objectives.

Requirements

  • Strong communication skills.
  • Excellent problem-solving abilities.
  • Ability to work efficiently in a fast-paced environment.
  • Strong computer literacy.
  • Previous experience in customer support is a plus.

Benefits

  • Best-in-class compensation package.
  • Equity opportunities available.
  • Fully stocked kitchen in the office for team days.
  • Private health insurance coverage.
  • Inclusive and open workspace culture.
Lendable logo

Lendable

Lendable is a rapidly growing fintech company on a mission to revolutionize consumer finance by making it faster, cheaper, and friendlier. As one of the UK's newest unicorns, Lendable has a team of over 400 people and has been profitable since 2017. The company is backed by prominent investors such as Balderton Capital and Goldman Sachs, and is highly rated by customers with a 4.9 rating on Trustpilot. Lendable has successfully rebuilt key consumer finance products, including loans, credit cards, and car finance, and aims to expand into major Western markets like the UK and US, where it seeks to challenge traditional banks with outdated systems. The company fosters a culture of ownership, innovation, and collaboration, encouraging its employees to take initiative and work in small, resourceful teams to build cutting-edge technology using AI and machine learning.

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