Call Center Integrator - Remote

Overview

Join our innovative Medical Health Support Contract team, where you'll play a vital role in delivering cutting-edge remote healthcare services to Military Health System beneficiaries. As part of this dynamic program, you'll collaborate with top professionals to enhance patient care through advanced telehealth technologies and streamlined processes.

In Short

• Design, implement, and maintain integrations in a 24x7 Amazon Connect and Salesforce-based call center environment.
• Configure Amazon Connect contact flows and integrate Salesforce Service Cloud.
• Enable seamless bilingual support and agentic AI capabilities.
• Collaborate with cross-functional teams to ensure high availability and scalability.
• Monitor call center systems for optimal performance and uptime.
• Identify opportunities to streamline workflows through automation.
• Provide technical support to call center agents and supervisors.
• Ensure compliance with industry regulations such as GDPR and HIPAA.
• Work closely with stakeholders to gather requirements for technology solutions.
• Train call center staff on new systems and tools.

Requirements

• Bachelor's degree or equivalent work experience.
• 4+ years experience supporting Salesforce environments.
• Strong technical skills in Salesforce and AWS infrastructure.
• Excellent problem-solving and troubleshooting skills.
• Ability to prioritize tasks in a fast-paced environment.
• Strong communication and interpersonal skills.
• Proficient in navigating electronic systems and virtual service platforms.
• Must be a U.S. citizen and fluent in English.
• Requires a quiet, private workspace with reliable high-speed internet.
• Experience with IVR capabilities is a plus.

Benefits

• Competitive compensation.
• Health and Wellness programs.
• Income Protection.
• Paid Leave.
• Retirement benefits.