Virtual Executive Assistant — Patient Success Operations - Remote

Overview

Legion Health is on a mission to deliver fast, affordable, and effective mental health care. The Virtual Executive Assistant will support patients throughout their care journey by providing assistance and resolving issues.

In Short

• Respond to patient inquiries across phone and messaging platforms.
• Provide compassionate, top-notch support with a focus on patient satisfaction.
• Assist with scheduling appointments and resolving prescription-related issues.
• Document patient interactions for proper follow-up.
• Maintain a reliable internet connection for communication.
• Collaborate with team members to resolve patient concerns.
• Aim to deliver the best experience possible for patients.

Requirements

• Comfortable using tools like Dialpad, Slack, and Healthie.
• A quick learner who adapts to new processes.
• Organized and efficient in managing multiple conversations.
• Fluent in spoken and written English.
• Previous experience in a telehealth or call center environment preferred.
• 2+ years in a patient-facing support role.

Benefits

• Hourly compensation: $5-$15 per hour.
• Work hours: 9 AM to 5:30 PM Central Time.
• Fully remote work setup.
• Impactful work that matters to millions of patients.