Legal Intake Specialist - Remote

Overview

We are looking for a Legal Intake Specialist to enhance case conversions through a voice-based intake system. This role involves handling inbound calls, guiding potential clients through the intake process, and accurately capturing case details.

In Short

• Handling inbound calls from potential clients responding to ads.
• Following a structured intake script to gather and log case details.
• Assessing caller eligibility based on predefined criteria.
• Providing alternative resources for non-qualified callers.
• Maintaining engagement to minimize call drop-offs.
• Ensuring compliance with legal and confidentiality standards.
• Using Dialpad for call tracking and real-time data capture.
• Collaborating on optimizing the intake process.

Requirements

• Strong communication skills.
• Ability to follow scripts and guidelines.
• Experience in customer service or legal environments is a plus.
• Familiarity with call tracking software.
• Attention to detail and accuracy in data entry.

Benefits

• Work from home flexibility.
• Opportunity to work in a dynamic legal environment.
• Training and support provided.