Legal Client Intake Specialist - Remote

Overview

The Legal Client Intake Specialist plays an important role in helping Ellis Porter deliver a remarkable immigration experience to our clients. You will leverage your excellent communication skills and positive attitude to ensure that clients are handled with a high level of attention.

In Short

• Handle client inquiries professionally and promptly through phone and email.
• Screen potential clients through initial consultations to evaluate case eligibility.
• Work with attorneys and case managers for smooth case transitions.
• Guide clients through the intake process with empathy and professionalism.
• Keep detailed records of potential client interactions.
• Review client records for quality using the client management system.
• Collaborate effectively with team members.
• Utilize software and workflows for client intake information.

Requirements

• Experience in customer service or public-facing roles.
• Excellent communication and people skills.
• Cultural sensitivity and appreciation for diversity.
• Passion for delivering amazing client service.
• Strong organizational skills and attention to detail.
• Professional, reliable, and accountable.
• Technical capabilities in MS Office, Hubspot, and firm-specific programs.

Benefits

• Challenging and rewarding work at a fast-growing firm.
• Opportunity to work with dedicated immigration professionals.
• A culture that embraces diversity and celebrates international cultures.
• People-centered workplace policies.
• Competitive compensation and benefits package.