Claims Specialist - Remote

Overview

Ledgebrook is a tech-enabled E&S MGA dedicated to the wholesale distribution channel. Our mission is to provide our wholesale brokers with the fastest, easiest quoting experience while delivering best-in-class pricing and risk selection. Ledgebrook’s guiding principle is to eliminate friction for both our wholesalers and our underwriters.

Our next-gen tech stack supports faster, risk-differentiated solutions to be crafted and delivered in response to the fast-paced needs of the E&S market. Our data-driven approach seeks to unlock more opportunities and value from every submission received, leading to a faster ‘yes’ more frequently, but may also lead to a quick ‘no’.

We are motivated and structured to move faster than traditional insurance organizations. To fully align business objectives with a long-term view that supports our culture and values, all employees will have the opportunity to participate in company ownership through equity grants. We aim to deliver a highly compelling overall employee value proposition and a total compensation package that couples equity grants with base pay and benefits offerings.

At Ledgebrook, as a unified team of company stewards, we will Care, Strive, and Thrive together!

In Short

• Manage and process incoming claims efficiently, ensuring accuracy, fairness, and timely resolution.
• Communicate directly with customers, providers, and partners to gather necessary documentation and clarify case details.
• Assist in claims review by investigating claims and identifying discrepancies.
• Maintain detailed and compliant records for audit and regulatory purposes.
• Collaborate cross-functionally to improve claims workflows and automate routine tasks.
• Monitor statistical data to ensure efficient claims handling is maintained.
• Help build and refine our claims playbook and knowledge base.
• Deliver exceptional customer experience and support scalable processes.
• Participate in a continuous learning journey and innovate processes.
• Engage in effective communication with internal and external stakeholders.

Requirements

• Proven experience in Claims handling roles/ industry.
• Experience in building successful relationships with various stakeholders.
• Strong customer focus and ability to work in a fast-paced environment.
• Comfortable with MS Office Suite and Google Workspace applications.
• Strong knowledge of coverage analysis, claims investigation, and litigation management.
• Excellent problem-solving skills and the ability to drive initiative.
• Strong communication and collaboration skills.

Benefits

• Competitive salary and meaningful equity ownership.
• Ownership, autonomy, purpose.
• Remote work, flexible hours.
• Unlimited time off policy.