Implementation Manager - Remote

Overview

Leap Event Technology is looking for a client service minded, detail-oriented, and proactive Implementation Manager with strong project management skills to join our team. Implementation Managers drive client onboarding and configuration, and are key to successful deployments.

In Short

• Be an expert in the fandom conventions space and Leap’s Epic Experiences platform
• Manage client implementations; acting as the primary client contact or a key member of the internal team
• Configure conventions and products, build schedules, and facilitate onsales/launches
• Act as project manager on assigned Epic projects
• Onboard and train colleagues and clients on Leap’s Epic Experiences platform
• Assist Event Operations Manager in creation of Floorplans
• Ensure smooth client transition to onsite phase
• Collaborate internally with Client Support
• Contribute to our shared knowledge base & documentation
• Engage fully with Project Managers to provide status and details of builds

Requirements

• Strong project management skills
• Detail-oriented and proactive mindset
• Experience in client service and onboarding
• Ability to work independently and creatively
• Fluency in project management tools
• Willingness to travel onsite to events as needed

Benefits

• Medical, Dental, Vision, and Voluntary benefits
• Generous PTO
• Paid parental leave
• 401K Match
• $200 event reimbursement
• Access to Udemy Business for learning and development