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Implementation Manager - Remote

Posted 7 weeks ago
Project Management
Full Time
North America

Overview

Leap Event Technology is looking for a client service minded, detail-oriented, and proactive Implementation Manager with strong project management skills to join our team. Implementation Managers drive client onboarding and configuration, and are key to successful deployments.

In Short

  • Be an expert in the fandom conventions space and Leap’s Epic Experiences platform
  • Manage client implementations; acting as the primary client contact or a key member of the internal team
  • Configure conventions and products, build schedules, and facilitate onsales/launches
  • Act as project manager on assigned Epic projects
  • Onboard and train colleagues and clients on Leap’s Epic Experiences platform
  • Assist Event Operations Manager in creation of Floorplans
  • Ensure smooth client transition to onsite phase
  • Collaborate internally with Client Support
  • Contribute to our shared knowledge base & documentation
  • Engage fully with Project Managers to provide status and details of builds

Requirements

  • Strong project management skills
  • Detail-oriented and proactive mindset
  • Experience in client service and onboarding
  • Ability to work independently and creatively
  • Fluency in project management tools
  • Willingness to travel onsite to events as needed

Benefits

  • Medical, Dental, Vision, and Voluntary benefits
  • Generous PTO
  • Paid parental leave
  • 401K Match
  • $200 event reimbursement
  • Access to Udemy Business for learning and development

L.E.T

Leap Event Technology

Leap Event Technology is a remote-friendly company that is transforming the event technology industry by providing an all-in-one suite of tools for ticketing, mobile apps, experiential marketing, and patron management. With a commitment to enhancing event experiences, Leap serves iconic brands such as New York Comic Con and the NHL. The company boasts a diverse and passionate team of event experts, with offices in Dallas, Montreal, and Sydney, and a global remote workforce. Recognized as a Top Workplace and Great Place to Work Canada, Leap Event Technology fosters a collaborative culture focused on client support and continuous learning.

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