Remote Otter LogoRemoteOtter

Level 3 Engineer - Remote

Posted 5 days ago
DevOps / Sysadmin
Full Time
USA
60000 - 70000/year

Overview

The Level 3 Engineer role is ideal for a perfectionist who enjoys solving complex problems and working as part of a team. This position involves troubleshooting remote network and server issues, integrating new security technologies, and managing project implementations.

In Short

  • Solve uncommon issues that have been escalated
  • Perform remote network and server troubleshooting
  • Learn and integrate new security technologies
  • Determine the best solution based on customer details
  • Handle project implementation from start to finish
  • Record notes regarding the issue and troubleshooting taken
  • Create and maintain documentation
  • Follow-up and update customers with status and information

Requirements

  • DRIVEN to succeed at work and in all of life
  • ACCOUNTABLE to our clients and our company
  • Positive attitude with a solution focus
  • Desire for EXCELLENCE in all tasks
  • HUMBLY CONFIDENT and able to ask for help
  • Proven experience in customer support roles
  • Good understanding of computer systems and tech products
  • Ability to diagnose and resolve technical issues
  • Passionate about problem solving and customer service
  • Diligent with note-taking and documentation
  • VoIP phone system experience REQUIRED
  • CompTIA A+ and Sec+ certifications REQUIRED
  • 3+ years of MSP experience REQUIRED

Benefits

  • Salary based on experience: $60,000 to $70,000
  • 100% company paid health, dental, life, and vision benefits
  • 5% 401k match on contributions
  • Open Door PTO policy
  • Company provided gear and clothing
LeadingIT logo

LeadingIT

LeadingIT is a dynamic and rapidly growing cybersecurity and IT service provider based in Chicagoland, dedicated to protecting organizations from cyber threats and delivering exceptional IT support. With a team of over 40 professionals and a client base exceeding 200, the company has experienced significant growth, doubling in size over the past two years and aiming to triple in the next three. LeadingIT fosters a fast-paced work environment that values results over micromanagement, encourages employee feedback, and prioritizes flexibility for work-life balance. The company offers comprehensive benefits, including 100% paid health coverage, a generous 401k match, and an unlimited PTO policy, all while maintaining a strong commitment to excellence and customer service.

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