LeadingIT is a dynamic and rapidly growing cybersecurity and IT service provider based in Chicagoland, dedicated to protecting organizations from cyber threats and delivering exceptional IT support. With a team of over 40 professionals and a client base exceeding 200, the company has experienced significant growth, doubling in size over the past two years and aiming to triple in the next three. LeadingIT fosters a fast-paced work environment that values results over micromanagement, encourages employee feedback, and prioritizes flexibility for work-life balance. The company offers comprehensive benefits, including 100% paid health coverage, a generous 401k match, and an unlimited PTO policy, all while maintaining a strong commitment to excellence and customer service.
The Level 1 Helpdesk Technician provides remote technical assistance and support to customers, ensuring high-quality service and documentation.
The Helpdesk Technician - Tier 3 is responsible for resolving escalated technical issues and providing excellent customer support in a remote environment.
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