Customer Service Representative - Client Billing - Remote

Overview

Labcorp is seeking a Client Customer Service Support Representative to join our team in the Revenue Cycle Management Division, focusing on improving health and lives through exceptional customer service.

In Short

• Join the Contact Center team for Client AR & Customer Service.
• Manage 50-60 inbound and outbound calls daily.
• Provide product education and handle a variety of customer inquiries.
• Ensure a world-class customer experience.
• Work with physician offices, hospital labs, and patients.
• Follow standard operating procedures to resolve denied claims.
• Handle sensitive information confidentially.
• Document all accounts accurately.
• Work from home with a structured environment.
• Meet deadlines and exercise critical thinking skills.

Requirements

• High School Diploma or equivalent required.
• Minimum one year of work experience required.
• Previous call center and customer service experience preferred.
• Previous medical experience preferred.
• Strong phone and verbal communication skills.
• Ability to manage time and tasks independently.
• Critical thinking skills preferred.
• Technical requirements for remote work include internet speed and connection type.

Benefits

• Work from home opportunity.
• Generous paid time off.
• Medical, Vision, and Dental Insurance Options.
• Flexible Spending Accounts.
• 401k and Employee Stock Purchase plans.
• No Charge Lab Testing.
• Fitness Reimbursement Program.
• And many more incentives!