Client Customer Service Support Dispatcher - Remote

Overview

Labcorp is seeking a Client Customer Service Support Dispatcher to join our team and improve health and lives through excellent customer service.

In Short

• Work from home opportunity with a structured environment.
• Handle inbound and outbound calls, averaging 50-60 calls per day.
• Dispatch calls and manage service requests professionally.
• Evaluate and recommend improvements to current policies.
• Maintain confidentiality while handling sensitive information.
• Communicate effectively with various stakeholders.
• Log calls and maintain logistics department reports.
• Must have strong phone and verbal communication skills.
• Ability to work independently and meet deadlines.
• Technical requirements include high-speed internet and wired connection.

Requirements

• High School Diploma or equivalent required.
• Minimum one year work experience required.
• Previous call center and customer service experience preferred.
• Previous medical experience strongly preferred.
• Strong phone and verbal communication skills.
• Active listening skills preferred.
• Ability to multitask and solve problems effectively.
• Ability to manage time and tasks independently.

Benefits

• Generous paid time off.
• Medical, Vision, and Dental Insurance Options.
• Flexible Spending Accounts.
• 401k and Employee Stock Purchase plans.
• No Charge Lab Testing.
• Fitness Reimbursement Program.
• Comprehensive benefits for employees working 20+ hours per week.