Bilingual Customer Support Specialist (French & English) - Remote

Overview

At Laundryheap, we’re revolutionising how people think about blanchisserie and pressing. As one of the fastest-growing services à la demande, we provide a seamless, convenient solution for customers across the UK and beyond. Our commitment to qualité, durabilité, and exceptional service drives everything we do.

We’re looking for a proactive, bilingual Spécialiste du Support Client (French & English) to join our dynamic team. If you’re passionate about delivering excellent service to clients and thrive in a fast-paced environment, we’d love to hear from you!

You’ll make a difference:

This role is a télétravail (remote) position, based in France, supporting a UK-based company. As a Customer Support Specialist, you will provide exceptional service to international customers via email and chat en direct, ensuring timely and effective responses to all customer queries, complaints, and requests. You will be a brand ambassador for Laundryheap and ensure customer satisfaction and loyalty.

In Short

• Support clients bilingually in French and English.
• Provide accurate support via email and live chat.
• Manage customer escalations professionally.
• Collaborate with teams to resolve complaints efficiently.
• Ensure competitive pricing on online pages.
• Contribute to process improvements based on customer feedback.
• Work closely with account managers to exceed customer needs.
• Flexible working hours within a 9-hour window.
• Remote role working on a UK contract.
• Career growth opportunities in a fast-growing company.

Requirements

• Fluency in French and English with impeccable grammar.
• 1+ years of experience in customer support.
• Familiarity with customer support tools like Intercom.
• Experience in problem resolution and handling escalations.
• Strong organizational skills and ability to multitask.
• Additional European language fluency is a plus.

Benefits

• Remote work from home in France.
• Flexible working hours for a better work-life balance.
• Opportunities for professional development.