Bilingual Customer Support Specialist (French & English) - Remote

Overview

At Laundryheap, we’re revolutionising how people think about blanchisserie and pressing. As one of the fastest-growing services à la demande, we provide a seamless, convenient solution for customers across the UK and beyond. Our commitment to qualité, durabilité, and exceptional service drives everything we do.

We’re looking for a proactive, bilingual Spécialiste du Support Client (French & English) to join our dynamic team. If you’re passionate about delivering excellent service to clients and thrive in a fast-paced environment, we’d love to hear from you!

In Short

• This role is a télétravail (remote) position, based in France, supporting a UK-based company.
• Provide exceptional service to international customers via email and live chat.
• Manage escalations and collaborate with teams to resolve customer complaints.
• Ensure accurate pricing on online pages and contribute to process improvements.
• Work closely with account managers to exceed customer needs.
• Fluency in French and English is required.
• 1+ years of experience in customer support, particularly with email and live chat.
• Flexible work schedule covering multiple time zones.
• Remote role with opportunities for career growth.
• Join a fast-growing company with a focus on professional development.

Requirements

• Fluency in French and English (written and verbal).
• 1+ years of experience in customer support role.
• Familiarity with customer support tools like Intercom.
• Experience in problem resolution and handling escalations.
• Strong organizational skills and ability to multitask.
• Additional European language fluency is a plus.

Benefits

• Remote role: Work from home in France.
• Flexible working hours to balance work and life.
• Career growth opportunities in a fast-growing company.