Business Operations Analyst - Remote

Overview

LastPass is looking for a dynamic Business Operations Analyst to contribute to the daily operations of our Customer Experience department, playing a key role in optimizing efficiencies and supporting strategic initiatives.

In Short

• Provide first-level support for operational issues, troubleshooting and resolving daily challenges
• Regularly monitor systems and processes to ensure they are functioning as intended
• Assist in collecting and analyzing data to generate reports and insights
• Develop and maintain accurate documentation of processes and procedures
• Collaborate with teams such as IT, Sales, and management to resolve operational issues
• Identify inefficiencies and recommend solutions to enhance productivity
• Ensure all operations comply with policies and standards
• Support projects by assisting with planning, execution, and monitoring

Requirements

• Passion for enhancing customer and employee experiences
• Familiarity with relevant software tools and data analysis techniques
• Proficiency in Excel, SQL, or other data analysis tools
• Strong analytical skills with keen attention to detail
• Excellent problem-solving abilities
• Track record of driving continuous improvement and implementing changes

Benefits

• Remote-first culture
• Competitive compensation
• Flexible Paid Time Off policies
• Generous parental leave
• Comprehensive health coverage
• Home office setup support
• Continuous learning and development opportunities
• Peer-to-peer recognition through Motivosity
• Employee Assistance Program for well-being support
• Remote work stipend