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Customer Success Manager (English - Spanish) - Remote

Posted 4 weeks ago

Overview

Landbot is the most powerful no-code chatbot builder. Our platform helps thousands of companies convert leads, capture data, and personalize customer journeys in real time.

In Short

  • Join the Success team at Landbot as a Customer Success Manager.
  • Ensure customers get the most out of using our product.
  • Advise over 3,500 customers on how to successfully use Landbot.
  • Plan and execute Customer Retention strategies.
  • Respond to customer requests via email, chat, and video call.
  • Report customer feedback to various departments.
  • Guide new customers through the onboarding process.
  • Monitor customer health metrics and address potential issues.
  • Drive adoption of new features and best practices.
  • Build strong relationships with key stakeholders.

Requirements

  • Fluent in English and Spanish.
  • Experience in customer success or related field.
  • Strong communication and interpersonal skills.
  • Ability to analyze customer data and metrics.
  • Proven track record of managing customer relationships.
  • Experience with upselling and cross-selling.
  • Ability to work collaboratively with internal teams.
  • Strong problem-solving skills.
  • Familiarity with no-code platforms is a plus.
  • Passion for customer satisfaction and success.

Benefits

  • Opportunity to work with a leading no-code platform.
  • Dynamic and supportive work environment.
  • Professional development opportunities.
  • Flexible working hours.
  • Collaborative team culture.
  • Access to the latest tools and technologies.
  • Health and wellness benefits.
  • Potential for career advancement.
  • Engaging company events and activities.
  • Work with a diverse and international team.

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