CX & Technology Specialist - Remote

Overview

The CX & Technology Specialist at Lithia & Driveway is responsible for optimizing digital customer experiences across the dealership ecosystem, leveraging technology expertise, vendor management, and performance analysis.

In Short

• Manage and optimize CX technology platforms.
• Serve as a subject matter expert for assigned platforms.
• Lead vendor business reviews and establish best practices.
• Partner with various teams to improve digital customer experiences.
• Develop reporting and performance insights.
• Support field adoption through training and collaboration.
• 5+ years of automotive retail experience required.
• Strong analytical and problem-solving skills needed.
• Comprehensive benefits package provided.
• Remote work with occasional travel required.

Requirements

• Bachelor’s degree or equivalent experience.
• Knowledge of CRM processes and digital retail tools.
• Experience with vendor management and performance reporting.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills.

Benefits

• Competitive pay.
• Medical, Dental, and Vision Plans.
• Paid Holidays & PTO.
• Short and Long-Term Disability.
• 401(k) Retirement Plan.
• Employee Stock Purchase Plan.
• Vehicle Purchase Discounts.
• Wellness Programs.