Head of Operational Processes - Workflows - Remote

Overview

Join KRUK España and take operational processes to the next level. We are looking for a strategic and visionary talent to drive efficiency in our operational processes.

In Short

• Design and develop operational processes aligned with company strategic objectives.
• Build the vision and strategy for workflows.
• Optimize operational processes within the management system.
• Create process maps for analysis and understanding.
• Monitor workflow performance and provide detailed reports.
• Identify improvement opportunities to increase efficiency and reduce costs.
• Work with international teams for system and tool integration.
• Collaborate with various departments to ensure effective debt recovery strategies.

Requirements

• Degree in Business Administration, Industrial Engineering, Finance, or related fields.
• 1 to 2 years of experience in the financial sector, ideally in debt recovery.
• Knowledge and experience in operational process management software.
• Process modeling using BPMN and Agile methodologies.
• Project management experience in international environments.
• Results-oriented and continuous improvement mindset.
• Effective communication and collaboration with technical and non-technical teams.
• Languages: English B2 or higher; Spanish C1 (written and spoken).

Benefits

• Indefinite contract.
• Hybrid work modality: up to 50% telework per month.
• Flexible schedule (start between 7:30 AM and 10:00 AM, end from 4:30 PM).
• Intensive work hours on Fridays.
• 23 working days of vacation plus an extra day for your birthday.
• Free private health insurance.
• Monthly transportation allowance and telework assistance.