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Head of Operational Processes - Workflows - Remote

Posted 1 week ago

Overview

Join KRUK España and take operational processes to the next level. We are looking for a strategic and visionary talent to drive efficiency in our operational processes.

In Short

  • Design and develop operational processes aligned with company strategic objectives.
  • Build the vision and strategy for workflows.
  • Optimize operational processes within the management system.
  • Create process maps for analysis and understanding.
  • Monitor workflow performance and provide detailed reports.
  • Identify improvement opportunities to increase efficiency and reduce costs.
  • Work with international teams for system and tool integration.
  • Collaborate with various departments to ensure effective debt recovery strategies.

Requirements

  • Degree in Business Administration, Industrial Engineering, Finance, or related fields.
  • 1 to 2 years of experience in the financial sector, ideally in debt recovery.
  • Knowledge and experience in operational process management software.
  • Process modeling using BPMN and Agile methodologies.
  • Project management experience in international environments.
  • Results-oriented and continuous improvement mindset.
  • Effective communication and collaboration with technical and non-technical teams.
  • Languages: English B2 or higher; Spanish C1 (written and spoken).

Benefits

  • Indefinite contract.
  • Hybrid work modality: up to 50% telework per month.
  • Flexible schedule (start between 7:30 AM and 10:00 AM, end from 4:30 PM).
  • Intensive work hours on Fridays.
  • 23 working days of vacation plus an extra day for your birthday.
  • Free private health insurance.
  • Monthly transportation allowance and telework assistance.

Translated from Spanish

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