Desktop Support Specialist - Remote

Overview

Kraft Kennedy is a multidisciplinary consulting firm with expertise in technology and management consulting, technology strategies, application specialties, technology infrastructure, managed services, and proactive support. Combining this knowledge, our focused teams are dedicated to meeting the needs of our clients. With over 35 years of experience, we have learned that the key to successful IT is to focus as much on the business needs of the client as on technology.

In Short

• Provide remote support to geographically diverse nationwide clients.
• Assist client end users and IT staff with a broad range of technical issues.
• Escalate issues and interact closely with third-party vendors.
• Perform Root Cause Analysis on complex client issues.
• Contribute to special internal projects for the Support Practice Group.
• Provide local on-site client support as necessary.
• Participate in an on-call rotation.
• Work Monday through Friday, 8:30am to 5:30pm eastern.

Requirements

• Experience in providing remote technical support.
• Familiarity with ticketing systems and monitoring tools.
• Knowledge of computer applications and server management.
• Understanding of virtualization and SAN technologies.
• Proficient in networking and security issues.
• Ability to perform Root Cause Analysis.
• Strong communication and collaboration skills.

Benefits

• Opportunity to grow technical skills.
• Engaging and collaborative work environment.
• Supportive team structure.