User Researcher - Remote

Overview

As a User Researcher at Xayn, you’ll take ownership of building and scaling our user research practice from the ground up. Your insights will play a key role in shaping our Legal AI product, ensuring we truly understand our users and build solutions that solve real-world challenges in the legal industry.

In Short

• Establish and lead user research operations, including research processes, documentation standards, and a participant panel.
• Design, plan and conduct deep qualitative research studies (e.g. interviews, contextual observations, diary studies).
• Collaborate with product designers, engineers, product managers, and legal experts to validate product ideas and improve UX.
• Build and maintain a research insights database to ensure knowledge is accessible and actionable across the team.
• Create and maintain personas, customer journeys, and other research artifacts.
• Bring user insights into the product development process and identify opportunities for innovation.
• Help define the strategic direction of our Legal AI by understanding and articulating what really matters to our users.

Requirements

• Experience in user research methodologies and practices.
• Strong analytical and problem-solving skills.
• Ability to collaborate effectively with cross-functional teams.
• Excellent communication skills, both verbal and written.
• Understanding of UX design principles.
• Familiarity with legal industry or legal AI technologies is a plus.

Benefits

• Opportunity to shape a cutting-edge Legal AI product.
• Work in a collaborative and agile environment.
• Flexible working hours and remote work options.
• Access to professional development resources.
• Competitive salary and benefits package.