Staff Technical Customer Success Manager - Remote

Overview

As a Staff Technical Customer Success Manager, you will enable customers to leverage APIs and microservices, helping them realize the value of their investment while working in a dynamic start-up environment.

In Short

• Coaching customers throughout their lifecycle
• Defining successful adoption plans and post-sales engagement
• Collaborating with Sales and Product teams
• Innovating tooling and processes for efficiency
• Working on cutting-edge customer projects
• Applying product knowledge to real-world usage
• Representing the company in customer engagements
• Managing a portfolio of commercial customers
• Seeking solutions to complex customer problems
• Having a passion for technology and customer success

Requirements

• Strong organizational and communication skills
• Understanding of complex technology environments
• Self-starter with a builder's mentality
• Prior experience in a similar role preferred
• Passion for technology and customer engagement
• Ability to identify patterns for automation
• Strong self-awareness

Benefits

• Opportunity to work at the forefront of technology
• Dynamic and fast-paced start-up environment
• Collaboration with a talented team
• Ability to innovate and improve customer engagement
• Chance to build strong relationships with key customers