Manager of Supplier Experience - Remote

Overview

As the leader of Kojo’s Supplier Experience Team, you will own all aspects of the strategy and execution for Kojo’s Supplier Management and Integration program, responsible for the successful integration and adoption of the Kojo platform by hundreds of trade contractor suppliers across North America.

In Short

• Lead the Supplier Experience Team at Kojo.
• Manage relationships with suppliers and contractors.
• Oversee supplier integration and onboarding processes.
• Serve as the primary escalation point for supplier and customer satisfaction.
• Mentor a team of Supplier Integration Managers.
• Collaborate with Product, Engineering, and Customer Success teams.
• Enable stakeholders on Kojo’s supplier solution.
• Focus on customer-centric and solution-oriented strategies.
• Drive improvements to the supplier portal.
• Work remotely with less than 10% travel required.

Requirements

• 5-10 years in a customer-facing sales or support role.
• Experience with EDI and API integrations.
• Excellent communication skills.
• Proven track record in an externally-facing role.
• Strong project management skills.
• Exemplary problem-solving abilities.

Benefits

• Eligible for a new hire equity grant.
• Full suite of perks and benefits for US-based employees.
• Remote work flexibility.
• Inclusive workplace culture.
• Opportunities for professional growth.