Senior UX Designer - Remote

Overview

The Snr. UX Designer is responsible for enhancing customer satisfaction by improving the usability, accessibility, and experience associated with the KnowBe4 products. Snr. UX designers transfer the strength and personality of the KnowBe4 brand seamlessly throughout the interface of a product.

In Short

• Take a leading role in shaping the KnowBe4 flagship product experience strategy alongside Product Management, Engineering, and UX Research.
• Collaborate closely with UX Research to define problem statements and validate assumptions.
• Work with product teams to research, design, and prototype ideas to solve customer problems.
• Establish continuous discovery habits for customer engagement.
• Define measurable outcomes for design success with Product Management and Data teams.
• Ensure high-quality design implementation with engineering teams.
• Contribute to KnowBe4’s Design System to maintain brand consistency.
• Champion thoughtful design and customer-centered thinking across the organization.
• Contribute to and help evolve UX team processes and ceremonies.

Requirements

• BS or equivalent plus 5 years experience, or MS or equivalent plus 3 years experience.
• Degree in Design, UX, HCI, or a related field.
• 3+ years’ experience in a UX design role within enterprise-level organizations.
• Strong experience framing and solving complex design problems.
• Comprehensive knowledge of UX design, research collaboration, and strategy.
• Experience working with distributed engineering teams and front-end frameworks.
• Detail-oriented and systems-minded.
• Excellent communication and collaboration skills.
• A passion for design systems and operational excellence.
• Highly organized, self-motivated, and proactive.

Benefits

• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses.
• Adoption assistance.
• Tuition reimbursement.
• Certification reimbursement.
• Certification completion bonuses.
• Relaxed dress code.
• Modern, high-tech, and fun work environment.