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Senior Security Awareness Content Specialist - Remote

Posted 16 hours ago
Writing
Full Time
Worldwide
$70,000 - $80,000/year

Overview

The Senior Security Awareness Content Specialist is a key contributor in helping sales and customer success managers position KnowBe4’s security awareness training library. The ideal candidate is a master of all the content available to our customers and the best practices for implementing security awareness and compliance training programs.

In Short

  • Leads strategic review and analysis of security awareness training content offering.
  • Develops comprehensive training plans for global markets.
  • Implements data-driven optimization strategies to maximize client engagement and value.
  • Performs review of new content each month and updates recommended training content documentation.
  • Collaborates with global content specialist team to ensure congruency in regional recommended training plans.
  • Advises on best practices for implementing large-scale learning plans.
  • Supports internal and external customers with onboarding, implementation, and product usage.
  • Solicits and reviews customer feedback regarding topics and quality of content.
  • Provides customer feedback to the content development teams.
  • Builds and maintains relationships with executive stakeholders.
  • Presents content recommendations to leadership.
  • Supports marketing efforts related to the security awareness training library.
  • Provides training and support to junior team members.
  • Takes an active role in creating and supporting diverse and inclusive content.
  • Contributes to continual improvement of processes, quality, and efficiency.

Requirements

  • Bachelor's degree in Organizational Development, Security Awareness, Instructional Design or related field/experience.
  • Excellent communication skills - both written and on the phone.
  • Experience with development and updating documentation.
  • Minimum 2 years of experience advising clients on learning plans related to security awareness training.
  • Minimum 2 years of experience providing customer support.
  • Experience with translations a plus.
  • Experience with project management software.
  • Experience with Gmail and Google Docs.
  • Experience with MS Office (Word and Excel).
  • Strong verbal and written communication.
  • Excellent time management and organization skills.

Benefits

  • Company-wide bonuses based on monthly sales targets.
  • Employee referral bonuses.
  • Adoption assistance.
  • Tuition reimbursement.
  • Certification reimbursement and completion bonuses.
  • Modern, high-tech, and fun work environment.

KnowBe4

KnowBe4

KnowBe4 is a leading provider of security awareness training and simulated phishing platforms, dedicated to helping organizations manage the ongoing problem of social engineering. With a focus on educating employees about cybersecurity threats, KnowBe4 empowers businesses to create a culture of security awareness, reducing the risk of cyber attacks. The company combines innovative technology with engaging training content to ensure that users are well-equipped to recognize and respond to potential security threats.

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