Senior Security Awareness Content Specialist - Remote

Overview

The Senior Security Awareness Content Specialist is a key contributor in helping sales and customer success managers position KnowBe4’s security awareness training library. The ideal candidate is a master of all the content available to our customers and the best practices for implementing security awareness and compliance training programs.

In Short

• Leads strategic review and analysis of security awareness training content offering.
• Develops comprehensive training plans for global markets.
• Implements data-driven optimization strategies to maximize client engagement and value.
• Performs review of new content each month and updates recommended training content documentation.
• Collaborates with global content specialist team to ensure congruency in regional recommended training plans.
• Advises on best practices for implementing large-scale learning plans.
• Supports internal and external customers with onboarding, implementation, and product usage.
• Solicits and reviews customer feedback regarding topics and quality of content.
• Provides customer feedback to the content development teams.
• Builds and maintains relationships with executive stakeholders.
• Presents content recommendations to leadership.
• Supports marketing efforts related to the security awareness training library.
• Provides training and support to junior team members.
• Takes an active role in creating and supporting diverse and inclusive content.
• Contributes to continual improvement of processes, quality, and efficiency.

Requirements

• Bachelor's degree in Organizational Development, Security Awareness, Instructional Design or related field/experience.
• Excellent communication skills - both written and on the phone.
• Experience with development and updating documentation.
• Minimum 2 years of experience advising clients on learning plans related to security awareness training.
• Minimum 2 years of experience providing customer support.
• Experience with translations a plus.
• Experience with project management software.
• Experience with Gmail and Google Docs.
• Experience with MS Office (Word and Excel).
• Strong verbal and written communication.
• Excellent time management and organization skills.

Benefits

• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses.
• Adoption assistance.
• Tuition reimbursement.
• Certification reimbursement and completion bonuses.
• Modern, high-tech, and fun work environment.