Customer Success Manager - Remote

Overview

As a Customer Success Manager at Klue, you will guide customers through their journey, champion adoption, and foster strong relationships to ensure long-term success.

In Short

• Act as a strategic advisor to understand customer goals and match them with Klue’s solutions.
• Lead transformative change by guiding customers through new tools and processes.
• Manage renewals and identify opportunities for expansion.
• Address at-risk scenarios with creative problem-solving.
• Utilize SaaS metrics to drive success and impact results.
• Leverage AI tools to enhance workflows and customer insights.

Requirements

• Experience in a strategic B2B Customer Success role.
• Customer-first mindset with a passion for seeing customers succeed.
• Ability to build trust and meaningful relationships.
• Ownership of commercial outcomes, including renewals and expansions.
• Proficiency with CRM and collaboration tools.
• Understanding of customer engagement strategies.
• Ability to present data-driven ROI to stakeholders.
• Embrace AI to enhance customer success strategies.

Benefits

• Competitive base salary.
• Employee Stock Option Plan.
• Health & dental benefits from day one.
• Unlimited PTO.
• Direct access to leadership.
• A supportive Customer Success team.