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Customer Success Manager - Remote

Posted 9 weeks ago

Overview

As a Customer Success Manager at Klue, you will guide customers through their journey, champion adoption, and foster strong relationships to ensure long-term success.

In Short

  • Act as a strategic advisor to understand customer goals and match them with Klue’s solutions.
  • Lead transformative change by guiding customers through new tools and processes.
  • Manage renewals and identify opportunities for expansion.
  • Address at-risk scenarios with creative problem-solving.
  • Utilize SaaS metrics to drive success and impact results.
  • Leverage AI tools to enhance workflows and customer insights.

Requirements

  • Experience in a strategic B2B Customer Success role.
  • Customer-first mindset with a passion for seeing customers succeed.
  • Ability to build trust and meaningful relationships.
  • Ownership of commercial outcomes, including renewals and expansions.
  • Proficiency with CRM and collaboration tools.
  • Understanding of customer engagement strategies.
  • Ability to present data-driven ROI to stakeholders.
  • Embrace AI to enhance customer success strategies.

Benefits

  • Competitive base salary.
  • Employee Stock Option Plan.
  • Health & dental benefits from day one.
  • Unlimited PTO.
  • Direct access to leadership.
  • A supportive Customer Success team.

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