As a Customer Success Manager at Klue, you will guide customers through their journey, champion adoption, and foster strong relationships to ensure long-term success.
In Short
Act as a strategic advisor to understand customer goals and match them with Klue’s solutions.
Lead transformative change by guiding customers through new tools and processes.
Manage renewals and identify opportunities for expansion.
Address at-risk scenarios with creative problem-solving.
Utilize SaaS metrics to drive success and impact results.
Leverage AI tools to enhance workflows and customer insights.
Requirements
Experience in a strategic B2B Customer Success role.
Customer-first mindset with a passion for seeing customers succeed.
Ability to build trust and meaningful relationships.
Ownership of commercial outcomes, including renewals and expansions.
Proficiency with CRM and collaboration tools.
Understanding of customer engagement strategies.
Ability to present data-driven ROI to stakeholders.
Embrace AI to enhance customer success strategies.