Chief Operating Officer (COO) - Remote

Overview

Kit is an email-first operating system for creators who mean business. We help creators grow and monetize their audience with ease. For coaches, YouTubers, authors, podcasters, and other creatives, there isn’t a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products - all within one platform. More importantly, there isn’t a team more committed to helping creators earn a living.

We’re on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote. We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team.

The Kit culture is one where emotional intelligence is valued, radical candor is encouraged, and where everyone works together to uphold a set of shared team principles.

The role

Kit is at an inflection point in our growth story and we’re looking for a Chief Operating Officer (COO) to scale our financial and business operations. As COO, you will be the right hand to our CEO, translating vision into execution, maturing our operating systems, and ensuring we’re making smart, data-driven decisions to fuel sustainable growth.

The team

You will work as a strategist (60%), coach (20%), and player (20%). You’ll have 3 direct reports (VP Operations, Director of Finance, Head of Data and Analytics) and 8 indirect reports across people operations, legal, and data.

Your support system

You will serve as a member of our executive team, reporting to our CEO Nathan Barry. You will have wonderful partners in our CRO, VP Product, VP Operations, and Director of Engineering as members of the executive team.

What you'll do

• First week: Get up to speed on Kit’s product, customers, and financial model. Meet the team and build relationships with key cross-functional partners. Assess our current financial and operational infrastructure.
• First month: Develop a clear understanding of our growth levers, key business risks, and immediate operational needs. Begin refining our financial models, linking finance and growth metrics to inform decision-making. Establish an initial perspective on operating cadences, reporting structures, and strategic planning processes.
• First six months: Implement scalable financial and operational processes that improve decision-making. Determine how we can more effectively use data to inform and drive growth. Partner with legal and compliance teams to navigate strategic and regulatory considerations. Support strategic initiatives such as evaluating M&A opportunities or launching new revenue streams.
• First year: Elevate Kit’s financial and operational rigor to new heights, improve how data, finance, and product support one another’s work, and set us up for sustainable, profitable growth while delivering excellent customer and team member experiences. Serve as a trusted partner to the CEO, acting as a stand-in representative when needed. In short, help us build a workplace where both people and business thrive.

What will S.E.T. you up for success

Skills

• Strong finance expertise, including FP&A, accounting, and financial modeling
• Deep understanding of SaaS metrics and business health indicators
• Ability to translate data into clear, actionable strategies
• Strong operational leadership, with experience establishing scalable systems and frameworks
• Ability to balance legal, financial, and business risk while protecting Kit’s values and commitments to customers and employees
• Ability to represent the CEO in critical team and customer conversations

Experiences

• Experience leading business operations at a growing tech company ($50-100M ARR preferred)
• Prior leadership experience in roles such as COO, CFO, VP of Operations, or Head of Business Operations
• Built and improved strategic planning and goal-setting processes at a company of similar size
• Implemented and optimized operating cadences, including meeting structures and cross-functional communication
• Experience overseeing finance, data, HR, and legal teams, including managing managers
• Worked in a remote-first, distributed environment, leveraging documentation and asynchronous communication effectively
• Experience in bootstrapped and profitable businesses, or environments where impact was delivered with lean resources
• Exposure to M&A, including evaluating, structuring, and integrating acquisitions

Traits

• Strategic yet hands-on and able to function as a mix of strategist, coach, and individual contributor as needed
• Systems thinker who will design scalable, efficient processes that support Kit’s high-autonomy culture
• Comfortable diving deep to solve problems and mobilizing resources for long-term solutions
• Collaborative leader who fosters high-performance while maintaining high psychological safety
• Creator economy enthusiast who is deeply interested in our mission. Bonus points for being a creator yourself

What won't set you up for success

• Wanting to build a massive team overnight—we’re a small team with a large surface area that values a high revenue per FTE
• Needing rigid structure—we offer a high degree of autonomy to our team members
• Expecting a big budget—we’re 100% independent, frugal, and profitable

Working hours and location

We’re 100% remote with team members across the globe. For this role, we’re looking for someone located in the United States or Canada.

Compensation and benefits

Kit has standardized salaries based on position, no matter where you live. This role is an executive level 9 ($340,000). Our other perks and benefits include:

• Profit Sharing
• Kit equity
• 401k with a 5% match
• We cover up to $1,950 per month toward medical premiums, with dental and vision fully covered. We offer health insurance plans through Aetna.
• $4,000 equipment allowance for your first two years, $3,000 every two years after
• $3,500 annual learning and development budget
• $3,000 annual childcare benefit
• 20 days paid time off per year
• Paid paid vacation: $1,000 bonus for taking five consecutive days full unplugged
• 10 paid holidays per year
• 2 weeks of paid sick time each year, including mental health days
• 12 weeks paid parental leave with flexible scheduling
• Up to 6 weeks of paid bereavement, medical, and disaster leave
• Winter Break: Kit closes for a week at the end of December to give everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period
• 4 week paid sabbatical after 5 years with the team
• Fantastic in-person team retreats 2x per year

Interview process

This is an important strategic hire for us. We want it to be a two-way conversation. Here’s our expected (but flexible) interview process:

1. Phone call with our Head of People Operations, Melissa Theiss
2. Conversation with our CEO, Nathan Barry
3. Cross-functional conversations with folks like our CRO, Dave Altarescu, and VP Product, Katie Swett-Miller
4. Work sample presentation to our Executive Team, plus a conversation with a Board advisor
5. In-person dinner with Nathan in Boise, Idaho

To apply, we want you to answer a few written questions and submit a 3-5 minute Loom video along with your application. Why? Because we want to hear directly from you—your thought process, communication style, and what excites you about Kit.

We’re working with an executive recruiting agency to source strong candidates, so this public application is for those who are truly invested in joining our team. If you’re excited by our mission and ready to bring operational excellence to Kit, we’d love to hear from you.

Our Head of People Operations will personally review every application within 2 weeks.

Application questions

⏰ The deadline to apply is 11:59 PM Pacific Time on Friday, April 11, 2025.

Video submission

We want to get a sense of your career story, what drives you, and why Kit makes sense as a next step. In a 3-5 minute Loom video, please cover the following:

• Your background & experience: Share a high-level overview of your experience in finance, operations, and scaling SaaS businesses. We’re really looking for your career story and what drives you — not what we can and will read on your resume.
• Your fit for Kit: Why are you interested in this role? What excites you about Kit?

We’re not looking for a perfectly scripted video—just a clear, authentic response that helps us understand how you think and lead. And, if you advance in our interview process, we'll send you a Loom from our CEO, Nathan, talking about Kit's business lines, challenges, and opportunities in more detail.

Written application questions

• Kit is a bootstrapped and profitable company that needs to make financially disciplined decisions. Walk us through a time when you developed a financial model that influenced a key business decision. How did you ensure it was accurate and actionable?
• We’re looking for a COO who can mature our operational rigor as we scale. Describe a time when you implemented an operating cadence (e.g., meeting structures, planning cycles, reporting frameworks) that improved organizational effectiveness. What was the impact?