Licensed Customer Service Agent - Remote

Overview

Kin is on a mission to change home insurance from what it is to what it should be. Whether we’re leveraging data to create customizable coverage or providing claims service that goes above and beyond expectations, our members are at the heart of everything we do. In the face of ever-growing climate risk, they deserve an insurance company that cares about them. We aim to stick with our members through thick and thin.

In Short

• Interacting with current policyholders via phone, email, and chat
• Contacting customers' banks/mortgage to obtain additional details
• Creating/updating policies for customers to review
• Submitting payments/issuing refunds
• Educating customers on policies and coverages
• Seeking applicants with an active Property & Casualty insurance License
• Working in a fast-paced environment
• Proficient in Google Suite or similar tools
• Availability for mandatory training
• Opportunity to participate in the company's growth

Requirements

• An active Property & Casualty (P&C) insurance license
• Superior customer service skills
• Empathy towards others
• Ability to work in a fast-paced environment
• Proficient in Google Suite or similar tools
• Need for efficiency and process improvement

Benefits

• Comprehensive benefits program including medical, dental, and vision
• Competitive salary and equity
• 401K with company match of up to 4%
• 16 days of accrued PTO, 2 floating holidays, and 8 company holidays
• Paid parental leave program
• Continuing education and professional development opportunities