As a Product Support Engineer, you will own relationships with our customers based in the EMEA while working closely with the GTM team as well as the Product and Engineer teams to ensure customers successfully integrate our API-first products and improve their staking/DeFi activities.

In Short

Help business clients understand the staking process and how to use Kiln's staking services.
Address client inquiries related to staking and troubleshoot any issues.
Communicate new features and updates to clients.
Contribute to and maintain a knowledge base of staking-related information.
2+ years of technical customer support experience in a B2B software company.
Proven experience with API troubleshooting and software implementation.
Experience with Postman or another API testing tool.
Strong ability to prioritize and resolve support tickets.
Outstanding communication skills.
1+ year of experience in web3, blockchain, and cryptocurrency.

Requirements

2+ years of technical customer support experience in a B2B software company.
Proven experience with API troubleshooting and software implementation.
Experience with Postman or another API testing tool.
Strong ability to prioritize and resolve support tickets effectively.
Outstanding communication skills across all channels.
1+ year of experience in web3, blockchain, and cryptocurrency.
Fluent in English.

Benefits

A fast-paced, bureaucracy-free work environment.
Equity share options in the business.
Competitive salary.
Flexible holiday.
Flexible remote working.
Internet connection paid.
Significant personal development budget.
Overseas tech conferences budget.

Kiln

Kiln is the leading digital asset rewards management platform, designed to enable institutional customers to earn rewards on their digital assets or integrate earning functionality into their products. With an API-first approach, Kiln facilitates fully automated validators, rewards, and data management, boasting over $10 billion in crypto assets programmatically staked. The company has a strong presence in the Ethereum network, operating more than 4% of it with 45,000+ active validators and a flawless record of zero slashing events. Comprising a team of over 80 ecosystem enthusiasts from top technology and cryptocurrency firms, Kiln is committed to making the web more secure, stable, decentralized, and fair.

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