Director of Sales Operations - Remote

Overview

Kickstarter is the go-to crowdfunding platform for creative projects across everything from film, games and music to art, design, and technology. Fueled by the support of our team, our mission to help bring creative projects to life has been a core tenet since our inception in 2009.

To date, we have helped more than 272,000 creative projects reach their funding goal with pledges totalling more than $8.5 billion dollars. We continue to be committed to the growth and success of not only our community, but our team as well. Rooted in shared values, Kickstarter sees team members as whole people, giving every individual the autonomy and space to participate in decisions that impact them.

In Short

• Develop, implement, and continuously improve processes, workflows, and best practices to boost team productivity.
• Own and refine sales forecasting, pipeline management, and reporting.
• Design and implement a robust lead scoring framework.
• Identify opportunities for sales automation and CRM improvements.
• Establish key performance indicators (KPIs) and create real-time dashboards.
• Partner with Marketing, Product, and Finance teams to align strategies.
• Refine team workflows, creator segmentation, and engagement strategies.
• Collaborate to track marketing-driven creator activations.
• Develop comprehensive training programs and playbooks.

Requirements

• 7+ years of experience in sales operations or business operations.
• Proven track record of optimizing sales processes and CRM systems.
• Strong analytical skills with expertise in data-driven decision-making.
• Experience designing lead scoring models and implementing sales automation tools.
• Strategic thinker with strong execution capabilities.
• Exceptional cross-functional collaboration skills.

Benefits

• A fully remote workforce with opportunities to connect with colleagues.
• 100% employer-paid health plan offerings.
• 16 paid vacation days, 10 sick days, and a winter break.
• 25 volunteer hours each year.
• 16 weeks of parental leave plus fertility/family planning resources.
• 4-day workweek model for a healthy work-life balance.
• Incredibly talented and inspiring colleagues.