Customer Service & Social Media Coordinator - Remote

Overview

As a Customer Service & Social Media Coordinator at Keypath, you will blend customer service expertise with social media strategy to enhance engagement and brand presence.

In Short

• Manage all customer service channels and social media accounts.
• Respond to customer inquiries via phone, email, SMS, and live chat.
• Collaborate with internal teams to resolve customer issues.
• Create and schedule engaging content for social media platforms.
• Analyze social media performance metrics and optimize strategies.
• Maintain knowledge of clinical program requirements and regulations.
• Create standard operating procedures for customer service.
• Contribute to process improvements and system enhancements.
• Utilize CRM tools to record feedback and interactions.
• Embrace a collaborative and proactive work environment.

Requirements

• BA/BS degree in marketing, communications, or relevant field.
• 2-3 years of customer service experience, preferably in higher education.
• 1-2 years of experience as a social media coordinator.
• Proficient in Microsoft Office Suite.
• Experience with social media management tools.
• Strong verbal and written communication skills.
• Excellent multi-tasking and organizational skills.
• Comfort with analytics and data-informed decision-making.
• Creativity in content creation, familiarity with Canva or Adobe Creative Suite is a plus.
• A collaborative spirit with emotional intelligence.

Benefits

• Flexible remote and hybrid work options.
• Comprehensive medical, vision, and dental insurance.
• Employee Assistance Program and mental health support.
• Tuition reimbursement and professional development programs.
• 401(k) retirement contributions with company matching.
• Paid leave policies for rest and recharge.
• Life and AD&D insurance along with disability coverage.
• Inclusive parental leave programs.