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IT Executive Service Support Specialist - Remote

Posted Yesterday
DevOps / Sysadmin
Full Time
DC, USA

Overview

The IT Executive Service Support Specialist will provide high-quality IT support to USAID executive leadership and senior staff, ensuring the seamless operation of mission-critical technologies.

In Short

  • Respond to executive IT support requests.
  • Provide on-site and remote IT support.
  • Troubleshoot hardware, software, and network issues.
  • Setup and operate devices for meetings.
  • Perform device configuration and software installation.
  • Support mobile and remote connectivity.
  • Maintain documentation of support activities.
  • Provide user training for executives.
  • Ensure compliance with cybersecurity protocols.

Requirements

  • Experience in IT support roles.
  • Strong troubleshooting skills.
  • Familiarity with hardware and software installation.
  • Knowledge of network and mobile device support.
  • Understanding of cybersecurity protocols.
  • Excellent communication skills.
  • Ability to work in a hybrid environment.

Benefits

  • Opportunity for professional development.
  • Collaborative work environment.
  • Impactful work supporting USAID missions.
  • Flexible work arrangements.
Kentro logo

Kentro

Kentro, formerly known as IT Concepts, is a forward-thinking organization dedicated to innovation and collaboration in the health informatics sector. With a commitment to advancing customer missions and fostering professional growth, Kentro aims to make a positive impact on communities. The company embraces a future focused on the 'Core of More,' emphasizing personal and professional development within a supportive community. Kentro is actively involved in improving health information technology interoperability and data usability, striving to enhance patient outcomes through effective project management, research, and collaboration with various stakeholders in the healthcare system.

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