Arbitrations & Mailroom Manager - Remote

Overview

Keller Postman represents a broad array of clients in class and mass actions, individual arbitrations, and multidistrict litigation matters at the trial and appellate levels in federal and state courts. Serving hundreds of thousands of clients in litigation and arbitration, we have prosecuted high-profile mass tort, antitrust, privacy, product liability, employment, and consumer-rights cases. Our firm also acts as plaintiffs’ counsel in high-stakes public-enforcement actions. Our mission is to achieve exceptional results for our clients, drive innovation in the practice of law, and pursue unparalleled excellence in everything we do.

In Short

• Manage arbitration and mailroom operations.
• Supervise case management teams both onshore and offshore.
• Ensure quality of work through best practices and data tracking.
• Communicate effectively with legal teams and front-line workers.
• Lead and engage teams to improve operational efficiency.
• Handle client escalations directly.
• Track and monitor team performance and attendance.
• Implement new technologies for productivity.
• Establish customer service goals and initiatives.
• Build strong cross-functional relationships within the firm.

Requirements

• 2+ years of contact center experience, preferably in Customer Service.
• 2+ years of management experience in a contact center.
• Proven coaching skills to impact team performance.
• Basic understanding of legal terminology.
• Experience with data analysis and project management.
• Outstanding oral and written communication skills.
• Proficiency with necessary technology and software applications.
• Ability to work independently or as part of a team.
• Excellent organizational and time-management skills.
• Experience supporting a remote and international workforce.

Benefits

• Competitive salary with a discretionary year-end bonus.
• Hybrid work schedule with remote work options.
• Comprehensive benefits package.
• Opportunity to work in a dynamic and innovative legal environment.
• Professional development and growth opportunities.
• Supportive team culture focused on client service.