Level 1 B2B Support Team Lead - Remote

Overview

Keeper Security is hiring a driven and execution-oriented B2B Support, Team Lead to collaborate with the team manager and mentor our level 1 support team while playing a pivotal role in ensuring our customers receive exceptional service and care.

In Short

• Lead a team of dedicated customer support professionals
• Ensure high quality assistance to B2B customers
• Act as a key point of contact between the team and management
• Monitor and maintain the quality of customer interactions
• Collaborate with leadership for process improvements
• Maintain professional communication with customers
• Support escalation handling and resolution
• Prepare support-related reports for leadership review
• Coordinate with other departments for client feedback
• Assist in onboarding and training new team members

Requirements

• Experience in customer support or related field
• Strong leadership and mentorship abilities
• Excellent communication skills
• Ability to handle complex customer issues
• Experience in process improvement
• Familiarity with cybersecurity solutions is a plus
• Proficient in using communication tools (email, phone, chat)
• Ability to work collaboratively with different departments

Benefits

• Work in a fast-growing cybersecurity company
• Opportunity for hybrid work schedule
• Collaborate with a dedicated team
• Make a significant impact on customer satisfaction
• Access to training and development resources