Bilingual Implementation Engineer (English/German) - Remote

Overview

The Bilingual Implementation Engineer will guide customers in integrating and implementing Keeper's cybersecurity software, ensuring a seamless transition from onboarding to full utilization.

In Short

• Collaborate with customers to assess their business needs.
• Configure Keeper software to meet customer requirements.
• Communicate with German speaking customers.
• Deliver training sessions on using Keeper.
• Create documentation and user guides.
• Provide level 2 technical support and troubleshooting.
• Maintain records of customer configurations.
• Collaborate with cross-functional teams for successful implementations.
• Oversee multiple implementation projects concurrently.
• Participate in internal meetings to provide customer insights.

Requirements

• Bilingual in English and German.
• Experience in SaaS implementation.
• Strong technical support skills.
• Ability to create documentation and training materials.
• Excellent communication skills.
• Project management experience.
• Familiarity with cybersecurity concepts.
• Problem-solving skills.
• Ability to work in a hybrid environment.
• Strong collaboration skills.

Benefits

• Opportunity to work with a leading cybersecurity company.
• Gain valuable skills in implementation and customer support.
• Work in a dynamic and fast-paced environment.
• Hybrid work options available.
• Collaborate with cross-functional teams.
• Contribute to innovative cybersecurity solutions.
• Access to continuous learning and development.
• Supportive team culture.
• Competitive compensation package.
• Work with a diverse range of customers globally.