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Bilingual Customer Success Manager (French) - Remote

Posted 2 days ago
Customer Service
Full Time
Ireland

Overview

Keeper is hiring a driven, bilingual (French) Customer Success Manager to join a high producing team within our B2B sales division. This role involves working with an established client base and is pivotal in growing revenue through these accounts.

In Short

  • Join a high-performing Customer Success team.
  • Work with French-speaking customers.
  • Responsible for account management and revenue growth.
  • Negotiate contract renewals and upsells.
  • Build strong relationships with clients.
  • Provide technical support and best practices.
  • Conduct quarterly business reviews.
  • Stay updated on cybersecurity trends.
  • Participate in the evolution of Customer Success programs.
  • Act as a subject matter expert on Keeper products.

Requirements

  • 1+ years in Account Management or SaaS Customer Success.
  • Fluency in French and English.
  • Strong technical knowledge in software integrations.
  • Experience with Enterprise organizations.
  • Problem-solving skills for customer challenges.
  • Knowledge of Salesforce.com.
  • Undergraduate degree preferred.
  • Experience in IAM industry is a plus.

Benefits

  • Onsite lunches.
  • Private healthcare.
  • Pension contribution.
  • Sick Pay.
  • Bike-to-Work Scheme (if local).
Keeper Security logo

Keeper Security

Keeper Security, Inc. is a leading cybersecurity company that specializes in password management and digital asset protection. As a trusted provider for millions of individuals and thousands of organizations worldwide, Keeper offers innovative solutions built on zero-trust and zero-knowledge security principles. Their award-winning platform is designed to seamlessly integrate with various tech stacks, ensuring robust security, compliance, and control. With a commitment to safeguarding sensitive information, Keeper is SOC 2 and ISO 27001 certified, making it a reliable choice for businesses looking to mitigate cyber threats and data breaches.

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