Bilingual Systems Support Engineer (Spanish/English) - Remote

Overview

Keeper is hiring a driven Bilingual (Spanish/English) Systems Support Engineer to join our B2B EMEA support team. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.

In Short

• Provide exceptional customer service while responding to phone, e-mail and online requests for technical support.
• Track and monitor all support cases to ensure timely resolution and follow-up.
• Assist customers in the installation and deployment of Keeper’s software products.
• Communicate technical issues and solutions to various teams and customers.
• Escalate critical customer situations to the appropriate level of management.
• Document and find solutions for customer issues and product problems.
• Represent the customer to ensure serviceability and product quality issues are tracked and resolved.
• Work closely with Keeper’s business customers.
• Provide resolution analysis on various technical issues.
• Join an elite team of Systems Support Engineers and Sales Engineers.

Requirements

• Bilingual in Spanish and English.
• Experience in technical support or customer service.
• Strong communication skills to relay technical information.
• Ability to work independently and as part of a team.
• Familiarity with cybersecurity concepts is a plus.
• Problem-solving skills and attention to detail.
• Ability to manage multiple support cases simultaneously.
• Willingness to learn and adapt in a fast-paced environment.
• Technical aptitude with software installation and troubleshooting.
• Permanent residency in Ireland required.

Benefits

• Opportunity to work with a fast-growing cybersecurity company.
• Gain valuable skills in technical support and customer relations.
• Hybrid work model available.
• Collaborate with a skilled team of engineers.
• Contribute to innovative cybersecurity solutions.
• Work in a supportive and dynamic environment.
• Access to ongoing training and development.
• Competitive compensation and benefits package.
• Be part of a mission-driven organization.
• Flexible working hours.