B2B Customer Support Representative (Night Shift and Weekend Shift) - Remote

Overview

Keeper is hiring a passionate Customer Support Representative to contribute knowledge and expertise to our B2B Support team. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

In Short

• Handle customer requests and feedback via phone and email through Salesforce.
• Provide accurate, quick, and professional assistance to enhance customer experience.
• Work Tuesday-Saturday, 6:30pm to 2:00am CT.
• Answer incoming customer calls, tickets, and chats regarding product problems and service questions.
• Stay up-to-date on product knowledge and collaborate with management and teams.
• Escalate more in-depth issues to the Tier 2 team when necessary.
• Maintain a high level of professionalism with customers.
• Establish a positive rapport with each customer.
• Deliver excellent B2B customer service and support.
• Be a highly organized go-getter and problem-solver.

Requirements

• Experience in customer support or a related field.
• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment.
• Familiarity with Salesforce is a plus.
• Problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies.

Benefits

• Work remotely with flexible scheduling options.
• Gain valuable skills in the cybersecurity industry.
• Join a fast-growing company with a strong mission.
• Collaborate with a supportive team.
• Opportunity for career advancement.