Project Coordinator - Remote

Overview

Kaltura is seeking a dedicated Project Coordinator to enhance video experiences through its SaaS Video Platform and applications, supporting the implementation of Kaltura products and services for clients.

In Short

• Represent Kaltura in negotiations with customers, partners, and vendors.
• Support the customer implementation process from post-sale to go-live.
• Act as the primary contact for daily customer interaction and implementation activities.
• Follow up with customers via email or phone to gather setup items or other required information.
• Create and maintain project notes within our project tracking system.
• Assist in setting customer goals and communicate deliverables.
• Conduct kickoff calls, client calls, and other customer-facing activities.
• Work with Implementation staff to review application configurations.

Requirements

• 2 years prior work experience on project management team.
• Proven customer-first approach with experience managing external customers.
• Previous experience leading SaaS product implementations.
• Effective communication skills and ability to build rapport with customers.
• Ability to prioritize and multitask in a time-sensitive environment.
• Willingness to take on responsibilities and challenges proactively.
• Ability to thrive in a fast-paced, dynamic environment.

Benefits

• Hybrid, flexible work environment.
• Zero employee premium health plan, effective from day 1.
• FSA and 401K with company match.
• Mobile plan and home internet reimbursement.
• Personal and professional development programs.
• Occasional Cross company long weekends.
• An Equal Employment Opportunity Employer.