Patient Care Navigator - Remote

Overview

The Patient Care Navigator will guide patients through complex healthcare journeys, providing support and coordination to ensure they feel informed and cared for.

In Short

• Fully remote position with overlapping EST working hours.
• Independent Contractor, Full-time role with a 40-hour work week.
• Primary point of contact for patients, assisting with appointment scheduling and care coordination.
• Educate patients on healthcare processes and available services.
• Provide emotional support and advocate for patients’ needs.
• Document patient interactions and maintain case notes.
• Collaborate with internal teams to optimize workflows.
• 2+ years of experience in customer service or healthcare support required.
• Strong understanding of patient care processes is essential.
• Benefits include remote work, generous PTO, and health coverage.

Requirements

• Excellent written and verbal communication skills in English.
• 2+ years of experience in customer service, healthcare support, or care navigation roles.
• Strong understanding of the healthcare system and patient care processes.
• Proficiency in Google Suite, Calendly, RingCentral, and CRM tools.
• Compassionate, patient-centered approach.

Benefits

• Fully remote work environment.
• Flexible work schedule supporting work-life balance.
• Generous paid time off (PTO).
• Health coverage after 3 months.
• Direct mentorship from industry experts.
• Access to professional growth resources.
• Opportunities for global networking.