Tier 1 Customer Support Engineer, Windows & Active Directory - Remote

Overview

The Tier 1 Customer Support Engineer will provide world-class technical support to JumpCloud’s customers, focusing on resolving high-priority issues in a fast-paced environment.

In Short

• Provide technical support via email, phone, chat, or remote sessions.
• Manage a queue of support tickets for complex technical issues.
• Reproduce issues and respond to customers promptly.
• Collaborate with peers and internal tools for effective solutions.
• Maintain technical understanding of the JumpCloud Platform.
• Collaborate with teams to ensure customer education programs are accurate.
• Develop and maintain internal knowledge base articles.
• Participate in on-call rotation for monitoring customer responses.

Requirements

• 1+ year of experience in a technical, customer-facing role.
• Experience with mission-critical customer issues.
• Excellent interpersonal and communication skills.
• In-depth knowledge of the Windows platform.
• Understanding of Active Directory.
• Experience with Single Sign-on configuration.
• Knowledge of information security best practices.
• Passion for learning new technologies.

Benefits

• Work remotely from anywhere in Mexico.
• Opportunities for professional growth and development.
• Collaborative work environment.
• Access to cutting-edge technologies.